GUIDE Usage Guide

  1. GUIDE01


    About payment

    The available payment method is credit card payment.
    Visa, MasterCard, American Express, ApplePay, Amazon Pay, Google Pay, PayPal ,WechatPay, Alipay are available.

  2. GUIDE02


    About delivery

    We will ship products by EMS or ※DHL for international delivery by Yu pack or eco delivery. Regarding the tracking number of the package, we will list it in the notification email of the product shipment.
    In addition, the shipment of the product has the following days after receiving the order.

    ※ Basically it will be delivered by EMS. Delivery by DHL is only available outside ems-enabled areas.

    ・ Credit card payment: Usually shipped within 3 days after ordering

    Please note that some products, such as limited products and pre-order products, may take longer than usual.

  3. GUIDE03


    About postage

    Free shipping in Japan.
    International shipping cost is Asia: 2000 yen North and Central America / Oceania: 3000 yen Europe: 4000 yen.

  4. GUIDE04


    About canceling your order

    You can cancel your order before the item is shipped. Please contact us from the contact form. We will process the cancellation.
    Please note that we cannot accept cancellations due to customer convenience after shipment of products.

  5. GUIDE05


    About returns/exchanges

    We make every possible use of the quality of the product, but if the product is damaged or dirty, or if the product is different from the order, please contact us within 7 days after the arrival of the product. Both shipping and handling fees will be refunded or exchanged for equivalents at our expense.

    In addition, if the size of the purchased product did not match, only the product of the try-on only
    ・ If there is stock, exchange to the desired size
    Return if there is no stock
    We accept. Regarding the postage / fee in this case, we are very sorry, but we are responsible for the customer. Please understand in advance.

  6. GUIDE06


    Return/Exchange Procedure

    1. Please contact us using the contact form to request the desired size for exchange and, in the case of a return, to the effect that you would like to return it. In the case of replacement, we will check the stock status of the desired size and contact you back.
    2. Please enclose the return exchange form "EXCHANGE / RETURN FORM" with the necessary information and send the product you wish to exchange or return to us.
    3. When the product arrives at our company, we will confirm the product and send the exchange product if there is no problem. In the case of a return, we will process the refund.
  7. GUIDE07


    Product destination

    PENGUIN VINTAGE EC Division
    〒 150-0043
    Shin-Daijong Building Building No.3, 2-10-12 Dogenzaka, Shibuya-ku, Tokyo 4F

  8. GUIDE08


    About refunds

    We will proceed as soon as we confirm the return of the product from the customer.
    After the procedure, the refund will be completed to your card in about 5-10 business days. Please note that the refund date varies depending on the credit card company.
    In addition, due to the close date of the credit card company, etc., it may be debited once. In that case, please note that the credit card company will refund you or deduct it from your use by the following month or the following month.

  9. GUIDE09


    About the handling of the product

    The color taste may be different from the actual product depending on the monitor setting of the customer, the lighting of the room, etc.

  10. GUIDE10


    Others

    If you have any questions,Contact formPlease contact us from.